Job Description

Front Desk Attendant

The Horton Hotel Drive is looking for a Front Desk Attendant to provide exceptional customer service to our guests.

A typical day for a Front Desk Attendant includes greeting guests and managing all aspects of their stay while providing exceptional customer service. You will also be checking in and checking out guests as they arrive and depart.

Job Duties Include:

• Greet and interact with guests in a warm, friendly and professional manner.
• Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.

What would make me successful in this role?

• Passion for hospitality
• Motivated to enhance the guest experience
• Ability to work with a team
• Ability to work in a fast-paced environment
• Attention to detail
• Availability to work a flexible schedule: weekends, and holidays

Benefits

• 401(k) with company match
• Employee Assistance Program
• Referral Program - Earn $500 for referring someone
• Employee Recognition Program - earn gift cards
• Employee discounts
• On-Demand Pay - Access to earned wages before you get your regular paycheck
• Double-time pay on Company holidays 7 per year
• 10% off hotel rooms and 20% off retail shop

About Us

The Horton Hotel is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today!

The Horton Hotel is a 15 room boutique hotel with a swanky lobby lounge and rooftop bar in the heart of downtown Boone, opened in Feb of 2019.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Required Skills & Experience

• Must be at least 18 years old
• Attention to detail
• Hotel experience preferred
• Customer service experience preferred
• Ability to work weekends and holidays

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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