Job Description

Why Digacore?

At Digacore, you’re joining a fast-paced MSP where teams take ownership, make real decisions, and actually enjoy doing great work together. The pace is high, but you’re never on your own—people step up, share knowledge, and have each other’s backs. Wins get celebrated, feedback is encouraged, and growth is part of the deal. It’s challenging work, an awesome team and every day is rewarding.

About the Role:

This is a dedicated onsite role supporting one of our NYC clients. You’ll be the go-to technician on the ground, handling their day-to-day IT needs while partnering closely with our helpdesk and client success teams at our HQ. This role is a mix of hands-on support, problem-solving, and relationship management. You’ll need to be comfortable working independently, communicating directly with end users (including leadership), and keeping things running smoothly in a fast-moving environment.

What You’ll Do:

• Provide onsite and remote support for workstations, servers, printers, networks, and vendor-specific hardware and software.
• Troubleshoot and resolve issues across Windows servers, Active Directory, Office365, and DNS.
• Support basic networking (WAN, LAN, VPN, connectivity issues, routers, firewalls, and security).
• Monitor systems and promptly respond to alerts and notifications.
• Maintain system documentation using ConnectWise and IT Glue.
• Communicate clearly with end users (including C-level executives), keeping them informed and confident in the process.
• Parter with internal teams to manage and improve the client’s IT environment.
• Collaborate with third-party vendors for issue resolution, when needed.
• Diagnose and troubleshoot technical issues for end users and C-level executives onsite and remotely.
• Perform any other assigned tasks.

Job Qualifications:

• 2-4 years of hands-on IT support experience (MSP experience preferred)
• Strong troubleshooting skills across Windows, Microsoft 365 and end-user environments.
• Experience with AD, DNS, DHCP and basic networking
• Familiarity with RMM and PSA tools (ConnectWise is a plus)
• Ability to prioritize and multi-task in a fast-paced environment.
• Strong analytical and problem solving skills.
• Strong communication skills and a client-first mindset.
• Willingness to learn, adapt and grow in a fast-paced environment.
• Healthcare experience a plus.
• Bachelor’s degree in IT or relevant certifications a plus (A+, Network+, etc.)

Perks & Benefits:

• Nationwide medical insurance
• Dental insurance
• Life insurance gifted to all employees
• Long-term disability insurance gifted to all employees
• FSA and HSA options
• 401k match
• Generous paid time off
• Mental health days
• Paid certificationassistance

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